Client Service Agreement

Between Yes Solutions and the Student (Client)

This agreement outlines the terms under which Yes Solutions will provide academic consultation services.

1. Services Offered

• Feedback and guidance on Study abroad and admission essays (e.g., SOP, Personal Statement)
• Review and refinement of scholarship/visa essays
• Advice on university and course selection
• Support with application processes (no direct application filing )

2. Student Responsibilities

• Provide accurate academic and personal information
• Submit initial drafts for editing services
• Adhere to timelines for revisions, meetings, and final submissions
• Maintain communication with assigned advisors

3. Payment Terms

General Information

Yes Solutions provides educational consultancy services, including university shortlisting, application guidance, and visa support for students pursuing higher education abroad.

By registering with Yes Solutions, the client agrees to the following terms and conditions.

4. Payment Structure

Yes Solutions follows a phased payment system as outlined below:

4.1 Initial Registration Fee

A non-refundable initial registration fee is payable at the time of onboarding.This covers consultation, eligibility review, and general profile assessment.

4.2 First Partial Payment

Before receiving the curated university shortlisting list, a first partial payment must be made.This payment confirms continued service engagement and covers profile alignment with chosen destinations and course options.

4.3 Second Partial Payment

A second partial payment is required before university applications are submitted.This includes application assistance, document preparation guidance, and communication with universities if needed.

4.4 Final Payment

The final payment must be completed prior to visa application submission.This covers visa guidance, financial documentation review, and mock interviews (if applicable).

Note-Payments vary depending on the services selected.

5. Refund Policy

All payments made to Yes Solutions are strictly non-refundable, regardless of the stage of the process or reason for withdrawal by the client. This includes the initial registration fee, all partial payments, and the final payment.

If the student withdraws from the process at any stage, previously paid amounts will not be refunded.

6. Client Responsibilities

Clients must provide accurate and complete information, including academic records, identification, and financial documents.Clients are responsible for meeting deadlines and responding promptly to communication from Yes Solutions and universities.

7. Disclaimer

Yes Solutions does not guarantee admission or visa approval. These are subject to university and immigration authorities’ discretion.The consultancy provides guidance to improve outcomes but cannot influence institutional decisions.

8. Changes to Terms

Yes Solutions reserves the right to update these terms at any time. Updated terms will be shared in writing with active clients.

4. Academic Integrity

Yes Solutions does not ghostwrite. Students must submit their own original drafts. Our team offers feedback and suggestions only. We support ethical practices aligned with university policies.

5. Confidentiality

All student documents and discussions are kept strictly confidential and are only used for the purposes of advising and guidance.

6. Termination

Either party may terminate this agreement with written notice. Refunds will only be considered if services were not rendered at all.

7. Dispute Resolution

Any disputes shall be resolved in accordance with UAE laws and under the jurisdiction of UAE Courts.

8. Acceptance

By booking our services, the student agrees to abide by the terms outlined in this agreement.